A bank that gets me
a better banking experience
We’re an energetic team of bankers who are building Australia’s new digital bank around your needs not ours, so you can get more of the things in life you really care about.
Why are we called Alex?
We get asked that a lot! We chose a person’s name based on our goal to humanise banking and truly understand your needs. Neither male nor female, Alex is a diverse, empathetic team whose aim is to make you feel understood, a team that gets you.
Our customer principles
Our products and services will always be built around the four key principles you’ve told us are important to you.
Fast
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Quick application and get an outcome within hours
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100% digital process and online ID check
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Automated income, expense and credit scoring
Simple
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Easy to understand and navigate
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Uncomplicated forms and questions
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Paperless process
Fair
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A great rate, personalised to your financial position
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No ongoing or hidden fees
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Transparent loan process and decision making
Human
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Designed by humans for humans
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Connect with us however you feel comfortable
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We’re a team that really wants to help you
Already awarded by Australia’s leading comparison sites
Our Values
Our team is guided by five key values on our journey to always provide you with a better banking experience.
We’re keen to keep improving and always happy to hear how we’re doing!
If you have any feedback, please chat with our team, email us at hello@alex.bank
or phone us on 1300 738 453
Our Oath
Our values are also underpinned by our 100% commitment to the Banking and Finance Oath (BFO).
The BFO is an initiative to build trust and confidence in the finance sector by holding individuals accountable to moral and ethical standards over and above regulation, compliance and professional standards.
Alex employees – April 2021
