Our values
Our team is guided by five key values on our journey to always provide you with a better banking experience:
- We believe customers come first
- We are one team
- We care
- We go beyond
- We are humble
About us
We’re a 100% digital bank focused on delivering fair and flexible banking - it's that simple. Alex.Bank is building a new era of banking, where you can bid farewell to complicated and slow processes to embrace faster, fairer, and more flexible banking options.
About Alex.Bank
Our mission is to provide fast, fair, and flexible banking empowering customers now and in future .
Alex.Bank is a 100% digital Australian challenger bank dedicated to giving Australians a ‘fair go’ when it comes to their banking needs.
Our products are designed with our customers' needs and online safety in mind. We’ve focused on ensuring they’re simple, secure, and easy to use. By being fully digital, we’ve eliminated large overheads such as physical branches, allowing us to pass on these savings to our customers in the form of competitive rates and no unnecessary fees.
Our seamless experience and the unique AleX factor delivered to our customers in our award-winning^ Personal Loan and Deposit products set us apart. We value feedback from our customers, and our strong service is highlighted our sustained Trustpilot score of 4.8/5 and Net Promoter Score (NPS) of 74 –both market-leading for banks.
While we don’t have physical branches, we’re always here to support our customers. Our friendly teams are based in Brisbane, Sydney, and Melbourne, and are ready to assist whenever needed.
At Alex Bank: We Dare to be Fair. We’re committed to delivering a better banking experience, building a more sustainable bank, and helping people achieve their goals.
Building a sustainable future
We believe that by daring, we can progress the banking industry and make a positive difference in the lives of our customers, people, and communities.
Our aim is to minimise our environmental footprint, provide fair and transparent banking products, and uphold the highest standards of governance.
We invest in technology and digital solutions to enhance customer experience, improve operational efficiency, and promote sustainable finance.
Our commitment to fairness extends beyond our products and services. At Alex.Bank, we foster a safe, inclusive, and equitable workplace where everyone is treated with respect and has equal opportunities for growth and development.
Now and in the future, Alex.Bank is dedicated to delivering a superior banking experience, being an active contributor in our communities, and driving sustainable banking.
What drives us
Our products and services will always be built around four key principles.
Fast
Our banking platform and processes leverage cutting-edge technologies. That means snappy applications, fast approvals, and a seamless digital experience.
Simple
Banking in Australia can be complex - but at Alex Bank we make it simple with easy to understand products, uncomplicated forms, and a 100% paperless process.
Fair
We're about easy to understand terms and fair market leading rates with no ongoing fees on our lending or deposit products.
Human
Don't be fooled by our fast technology and digital processes, we've got a whole team of real humans based in Brisbane and Sydney, working to provide you faster, fairer and more flexible banking solutions.
We’ve been awarded by Australia’s leading comparison sites
Work with us
Want to join a team committed to building a better bank? A bank offering digital simplicity, true customer centricity and no legacy systems.
We are always on the look out for bright, energetic, high performers wanting to make a difference. The talent and skills of our team are broad, if you have skills that you think could help us build a better bank, we’d love to hear from you.