Your Information, Our Priority
At Alex.Bank, safeguarding your financial security is our utmost priority. We employ state-of-the-art encryption and advanced security measures to protect your sensitive information.
We utilise the latest technology to ensure that your data remains encrypted and secure. Additionally, we implement the most secure authentication protocols to verify your identity and prevent unauthorised access to your account.
Rest assured, we continuously monitor our systems for any potential threats and regularly update our security protocols to stay ahead of evolving cyber risks.
Your trust and confidence in our services are invaluable, and we remain committed to always providing you with a safe and secure online banking experience.
What We Will Never Do
At Alex.Bank, we are committed to maintaining the trust you place in us. Therefore, we will never:
- Ask for Your Password: Your password is your key to security, and we will never request it from you.
- Send Unsolicited Requests: You will never receive an email or SMS from us asking for personal information.
Alex.Bank Mobile and Internet Banking
Alex.Bank Mobile Application
- Ensure you have a PIN or Finger / Face Login enabled in the Alex.Bank Mobile App.
- If you suspect your password has been compromised, then change your password immediately from the mobile application under Login section access via the Settings option on the menu. Look for the Edit option next to Password and follow the prompts to reset your Mobile and Internet banking password.
Alex.Bank Internet Banking
- Ensure you have logged out of your Alex.Bank Internet Banking after you have finished.
- If you notice the masked phone number for multi factor authentication is incorrect when logging onto Internet Banking phone us immediately to update your information.
- Where possible do not use a shared computers on public networks (for example library computers or shared computers in hotels) to access your bank accounts.
- Always set a passcode on your mobile device or enable biometrics (fingerprint or face recognition) for access. Do not use default passcodes like 000000 or 123456.
- Ensure your device has screen lock enabled with reasonable default lock time enabled.
- Give us a call if your device is lost or stolen so that we can assist you to change your details and ensure you remain protected.
Tips to Protect Yourself
Empower yourself against fraud and scams with these tips:
- Stay Cautious: Do not open suspicious or unsolicited emails; delete them immediately.
- Avoid Clicking: Resist clicking on links in suspicious emails or opening attached files.
- Verify Offers: Don’t rush into offers that demand immediate action; take time to verify legitimacy.
- Be Wary of Scams: Popular SMS scams often mention parcel tracking or prize collection.
- No Personal Information via SMS: We will never ask for your personal, credit card, or bank details through SMS.
- Check Sender Names: Criminals may manipulate sender names to appear genuine; verify the source.
- Verify Websites: Only enter personal details on trusted websites; scammers create deceptive URLs.
- Secure Passwords: Keep passwords and PINs confidential; never share them.
- Regular Statements Check: Monitor your credit card and bank statements for unusual transactions.
Phone Calls (Vishing)
- Verify Call Authenticity: If in doubt about a call, hang up and contact the company directly using official channels.
- Never Share Details: Do not provide personal or financial details over the phone until authenticity is verified.
QR Codes (Quishing)
- Scan with Caution: Be cautious when scanning QR codes, especially from unknown sources.
- Verify Sources: Ensure QR codes are from legitimate and trusted sources.
- Avoid Sharing Sensitive Information: Never provide personal details or authorise transactions through QR Codes.
Cyber Security Assistance
For additional support and resources, visit:
- Australian Cyber Security Centre (ACSC) for information on cyber threats and reporting
- Stay Smart Online for online safety resources
- ACORN for reporting cybercrime
- SCAMwatch for recognizing, avoiding, and reporting scams
- IDCARE is Australia and New Zealand’s national identity and cyber support service
Data Privacy and Marketing Permissions
As part of our commitment to transparency, you can manage your marketing preferences by unsubscribing from our communications at any time. Simply click the 'unsubscribe' link at the bottom of our marketing emails.
Your security matters, and we’re dedicated to providing you with a banking experience that is not only convenient but also built on a foundation of trust and protection.