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Electronic Communications Consent

Last updated 20 September, 2022

Alex Bank Pty Ltd ABN 13 627 244 848, Australian Financial Services Licence and Australian Credit Licence 510805 (Alex, we, us or our).

I agree that by checking the electronic communications consent box as part of any Alex product application flow, I consent to the following matters:

  • Alex will communicate with me electronically with respect to all matters relating to my products and services with Alex.
  • This consent and authority will apply to all communications permitted to be made electronically by law, including but not limited to statements, notices, documentation or any other information that Alex may give to me.
  • Alex will rely on this consent to communicate with me by:
    • email to the email address that I have nominated to Alex; or
    • text message to the mobile phone number that I have nominated to Alex; or
    • making a notice available for me (including electronically) to access the communications on Alex’s website, for example through the provision of a hyperlink delivered to my nominated email or displayed as part of the application process.
  • Alex may no longer send paper copies of notices and other documents to me but may elect to do so in certain circumstances including when required by law or any applicable codes.
  • I will maintain and regularly check my nominated email address or any other electronic equipment or services to ensure they are always capable of receiving electronic communications and will check to see if I have received any electronic communication from Alex on a regular basis.
  • I am responsible for, and have the facilities to enable, printing or saving information, notices or other documentation that I receive from Alex electronically.
  • I will be deemed to have received any notice or document sent to me by Alex when the notice or document is capable of being retrieved at my nominated email address or mobile phone number.
  • I may request from Alex paper copies of certain notices and other documents, however it is within Alex’s sole discretion to accept such request, unless required by law or applicable codes.
  • I will notify Alex immediately of any change to my nominated email address or mobile phone number and Alex is not responsible for notices or documents sent to the last nominated email address or mobile phone number where I have failed to notify Alex of a change.
  • I may withdraw this consent to receive electronic communications at any time by notifying Alex at help@alex.bank. However, some of Alex's products may be provided on the basis that all communications will be provided to me electronically, unless required otherwise by law or applicable codes. As such, if I do not consent to receiving communications electronically or withdraw my consent, Alex may decline my application or close my account.

Where consent from other parties is required, by checking the electronic communications consent box as part of any Alex product application flow, I confirm that I have sought and received their consent to agree to the above matters on their behalf.